CREDO TRUST SYSTEMS INC. PRIVACY POLICY
Credo Trust Systems is committed to providing you with excellent service for all of our products and services. Because we respect your right to privacy, we have developed this Privacy Statement to inform you about our privacy practices for all Credo Trust Systems sites (including this site http://www.credotrustsystems.com/).
In keeping with our commitment to your privacy, we will inform you of:
- What information our site gathers about you
- How we use and with whom we share the information we gather
- Your ability to opt-out of future notifications
- What security procedures we have in place to protect your information from loss, misuse, or alteration
- How you can correct or update your information
Questions regarding this Privacy Statement should be directed to privacy@CredoTrustSystems.com. Please specify "Privacy Statement" in the subject line of your e-mail.
Overview
Privacy is of great concern to users of the Internet. At Credo Trust Systems, we are acutely aware of and sensitive to the privacy concerns of our customers and other visitors to our Web site. Whether you are a customer of our various products and services or a visitor to our site, we assure you that we do not collect personal information from you unless you provide it to us. You should be assured that we do not provide or sell information about our customers or site visitors to persons that are not involved in the provision of Credo Trust Systems products and services
This Privacy Statement applies to Credo Trust Systems's site and those of our affiliates, business partners, representatives and resellers. We strive to provide our visitors and customers with the highest level of privacy possible.
Please note that our site contains links to other sites. Credo Trust Systems is not responsible for the privacy practices, privacy statements, or content regarding these other sites. Please see Section titled "Links" below.
Information We Gather From You
Personal Information
We do not collect any personal information from a visitor to our site unless that visitor explicitly and intentionally provides it. Under no circumstances do we collect any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, or sex life. If you are simply browsing our site, we do not gather any personal information about you.
There are two ways in which you may explicitly and intentionally provide us with and consent to our collection of certain personal information:
E-mail Request for Information - We use links throughout our site to provide you with the opportunity to contact us via e-mail to ask questions, request information and materials or provide comments and suggestions. You may also be offered the opportunity to have one of our representatives contact you personally to provide additional information about our products or services. To do so, we may request additional personal information from you, such as your name, e-mail address and telephone number, to help us satisfy your request.
Enrollment - If you choose to enroll for one of our products or services, we will request certain information from you. Depending on the type of product or service that you request, you may be asked to provide different personal information. For certain products and services, we may require your name, address, telephone number, e-mail address and bank account information. Other products and services may require different or supplemental information from you in order to apply. For a detailed listing of the type of personal information requested for our various products, please refer to the enrollment page for the particular product or service.
Statistical Information About Your Visit
When you visit our site, our computers may automatically collect statistics about your visit. This information does not identify you personally, but rather about a visit to our site. We may monitor statistics such as how many people visit our site, the user's IP address, which pages people visit, from which domains our visitors come and which browsers people use. We use these statistics about your visit for aggregation purposes only. These statistics are used to help us improve the performance of our Web site.
Use of Cookies
We only use "cookies" as described in this Section. A "cookie" is a piece of information that a Web site sends to your browser, which then stores information on your system. If a cookie is used, our Web site will be able to "remember" information about you and your preferences either until you exit your current browser window (if the cookie is temporary) or until you disable or delete the cookie. Many users prefer to use cookies in order to help them navigate a Web site as seamlessly as possible. You should be aware that cookies contain no more information than you volunteer, and they are not able to "invade" your hard drive and return to the sender with personal or other information from your computer.
Our eventual uses of "cookies" are limited to the following specific situations. In general we do not use cookies, however, we may use temporary cookies. There are two instances in which we use temporary cookies. First, if you are accessing our services through one of our on-line applications, our Web server may automatically send your browser a temporary cookie, which is used to help your browser navigate our site. The only information contained in these temporary cookies is a direction value that lets our software determine which page to show when you hit the back button in your browser. This bit of information is erased when you close your current browser window. Secondly, if you come to our site from one of our business partners, our Web server may also send your browser a temporary cookie that reflects an "origination code" for that business partner. We use this information, if any, for statistical and marketing purposes.
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
How We Use and With Whom We Share the Information We Gather
We assure you that the information we gather from you is used by us only as explained below.
Sending you responses and updates
We generally respond to any e-mail questions, requests for product or service information, and other inquiries that we receive. We may also retain this correspondence to improve our products, services, and Web site, and for other disclosed purposes. Frequently we retain contact information so that we can improve our products and send individuals updates or other important information about our services and products. Occasionally these updates or other important information may be sent out by Members or other third parties on our behalf. Please be assured that any such third party who contacts you in this capacity has executed a confidentiality agreement with us that contains a provision ensuring the privacy and security of any transferred information and limits the third party's use of the shared information to sending updates or providing services on our behalf.
Special Offers and Updates
We may send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services or special deals. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out sections.
Service Announcements
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. These communications are not promotional in nature.
Customer Service
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users' wishes.
Facilitating the support, renewal, and purchase of our products and services
We may use the information you submit to contact you to discuss the support, renewal, and purchase of our products and services.
Disclosure by Law and Legal Disclaimer
Although we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site. In addition, Credo Trust Systems may share information in order to investigate, prevent, or take action regarding illegal activities or suspected fraud, or enforce or apply Credo Trust Systems's agreements.
Links
This Web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Supplementation of Information
In order for this Web site to properly fulfill its obligation to users it is often necessary for us to supplement the information we receive with information from 3rd party sources.
Choice/Opt-out
Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our order form has an ‘opt-out’ mechanism so users who buy a product from us, but don’t want any marketing material, can keep their email address off of our lists.
Users who no longer wish to receive our promotional communications may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at privacy@CredoTrustSystems.com. Users may contact us at the Contact Information set out below, to opt-out.
Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
What Security procedures do we have in Place to Protect your Information
We consider the protection of all personally identifiable information we receive from our Web site visitors and subscribers as critical to our corporate mission. Please be assured that we have security measures in place to protect against the loss, misuse, and alteration of any information we receive from you. On this Web site and the products and services we provide, we take every precaution to protect our users’ information. When users submit sensitive information via the Web site, their information is protected both on-line and off-line.
When our registration/order form asks users to enter sensitive information, that information is encrypted and is protected via SSL. While on a secure page, such as our contact form, the lock icon on the bottom of Web browsers such as Mozilla Firefox and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when users are otherwise browsing.
While we use SSL encryption to protect sensitive information on-line, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users’ information is protected. Finally, the servers that store personally identifiable information are in a secure environment.
If users have any questions about the security at our Web site, users can send an email to privacy@CredoTrustSystems.com.
How can you Correct or Update Information
Correcting/Updating/Deleting/Deactivating Personal Information
If a user’s personally identifiable information changes (such as zip (postal) code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can usually be done by emailing our Customer Support at support@CredoTrustSystems.com.
Notification of Changes
This Privacy Statement is identified as version 1.1 and was last updated January 4, 2011.
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users via email and by posting a notice on our Web site for 30 days.